Every RATP passenger who lost an item gets an answer, without queuing at a counter.
French company · GDPR compliant
The Bookivox voice agent takes the loss report: line, journey, time, item description. It logs the request, gives a reference number and explains how to collect the item if it is found. The lost property team stops spending its days on the phone.
Loss reports
Reference number
Case follow-up
What your callers hear, word for word.
A typical call for the trade, written with your words, your services and your rules.
- Caller
Hi, I left my backpack on the metro this morning.
- Agent
I will take your report. Which line, and around what time?
- Caller
Line 4, around 8:30, between Montparnasse and Châtelet.
- Agent
Could you describe the bag and what was inside?
- Caller
A black bag, with a laptop and a badge with the name Martin on it.
- Agent
It is logged under reference OT-4812. You will get a text as soon as a matching item is found.
Every missed call has a price. Here is the bill.
Three losses that show up on no statement, and land every month all the same.
Jammed phone lines
After rush hour, calls come in waves: most passengers hit a busy line and call back, again and again.
Incomplete reports
Without the line, the time or a precise description, a found item cannot be matched to its owner.
“Where is my case?” calls
A large share of calls only ask about the status of an existing report, and tie up a staff member for nothing.
6 jobs off your plate from day one.
Every line is configurable: your wording, your rules, your limits.
- Takes the report: line, station, journey, date and time
- Collects a precise description of the item and distinctive marks
- Assigns a reference number and confirms it by text or email
- Gives the status of a report from its reference number
- Explains how to collect: location, opening hours, documents needed
- Transfers sensitive cases to staff (ID documents, valuables)
This agent can carry your name this week.
We start from this scenario and add your hours, your services and the way you speak. You are live in a few days.
What teams ask before we connect the line.
Can the agent tell me whether my item was found?
Yes, if it is connected to your lost property database: it looks up the report by its reference and gives the search status. Otherwise it logs the request for your team to handle.
How does it handle valuables or ID documents?
It logs the report like any other item, then transfers the call or flags the case as a priority for your team, following the rules you set.
Can it absorb a spike in calls after a busy day?
Yes. The agent answers several calls at once: nobody waits, even after a strike day or an event that fills the network.