The service desk runs while you are under the ramp.
A real call, no signup. Microphone required.
The Bookivox voice agent books servicing slots, records model, mileage and the symptom described, and fills the job card before the vehicle even arrives.
- Workshop booking
- Vehicle record
- Courtesy car
What your callers hear, word for word.
A typical call for the trade, written with your words, your services and your rules.
- Caller
My car makes a noise when I brake.
- Agent
Which model and what mileage, please?
- Caller
A 2019 Clio, 51,000 miles.
- Agent
Does the noise appear cold, warm, or all the time?
- Caller
Mostly when cold.
- Agent
Noted. Brake diagnosis Tuesday 8:30, allow an hour. A courtesy car is available.
Every missed call has a price. Here is the bill.
Three losses that show up on no statement, and land every month all the same.
The workshop phone
A mechanic wiping their hands to pick up loses ten minutes on every call.
Blind diagnoses
Without the symptom captured at booking, the slot is sized wrong.
Saturday morning calls
Private customers call when they are not working: at weekends, the line is empty.
6 jobs off your plate from day one.
Every line is configurable: your wording, your rules, your limits.
- Books the workshop slot with the right duration for the job
- Captures model, year, mileage and registration
- Walks the caller through your diagnostic questions
- Offers and reserves the courtesy car
- Reminds the day before and confirms drop-off time
- Covers service pricing, MOT and lead times
This agent can carry your name this week.
We start from this scenario and add your hours, your services and the way you speak. You are live in a few days.
What teams ask before we connect the line.
Can the agent produce a quote?
It states your published service packages. For a repair it qualifies the symptom and leaves the pricing to the workshop after diagnosis.
Can it manage the courtesy car?
Yes, it checks your loan fleet availability and reserves it alongside the workshop slot.
How do we get the vehicle details?
Every call produces a written record: model, mileage, registration, symptom and the history the customer described.