Delivery tracking stops tying up your operations team.
A real call, no signup. Microphone required.
The Bookivox voice agent answers tracking requests, books dock slots, records delivery exceptions and escalates to the operator only the cases that deserve it.
- Shipment tracking
- Dock slots
- Exceptions logged
What your callers hear, word for word.
A typical call for the trade, written with your words, your services and your rules.
- Caller
I'd like to know where my delivery is, number 4471.
- Agent
Shipment 4471: loaded this morning, delivery due tomorrow before 12:00.
- Caller
I need a slot, we close between 12:00 and 14:00.
- Agent
Noting a delivery between 9:00 and 11:00. Who is the contact on site?
- Caller
Mr Dalle, dock B.
- Agent
Recorded. The driver gets the instruction, you get the confirmation.
Every missed call has a price. Here is the bill.
Three losses that show up on no statement, and land every month all the same.
A switchboard saturated by tracking
"Where are my goods" calls occupy operations exactly when they should be running the routes.
Dock slots badly relayed
A delivery instruction written on paper does not always reach the driver.
Exceptions declared too late
A dispute raised with no written trace always settles against you.
6 jobs off your plate from day one.
Every line is configurable: your wording, your rules, your limits.
- Answers tracking requests from your shipment reference
- Records delivery windows and site constraints
- Logs exceptions: damage, shortage, delay, refusal
- Passes the instruction to the right operator, formatted
- Escalates immediately on the critical cases you define
- Covers dock hours, service areas and required documents
This agent can carry your name this week.
We start from this scenario and add your hours, your services and the way you speak. You are live in a few days.
What teams ask before we connect the line.
Does the agent access my TMS?
It queries the tracking source you connect and only relays the information you allow it to share.
Can it handle disputes?
It takes the full declaration — reference, nature, quantity, photos announced — and opens the case. The decision stays with you.
How does escalation work?
You list the critical reasons: temperature, hazardous goods, customer refusal. The agent transfers or alerts immediately on those.