Bookivox
FRENStart for free

Customer service holds the peak without emergency hiring.

Ready

Try the voice agent in one click.

A real call, no signup. Microphone required.

The Bookivox voice agent answers on order tracking, product availability, lead times and returns. Your advisers only handle the cases that need real judgement.

  • Order tracking
  • Stock & lead times
  • Returns
Call excerpt

What your callers hear, word for word.

A typical call for the trade, written with your words, your services and your rules.

Call excerptE-commerce & retail
  1. Caller

    Hello, my order was supposed to arrive yesterday.

  2. Agent

    Let me check. Could you give me your order number?

  3. Caller

    FR-88204.

  4. Agent

    It is out for delivery, due today before 18:00.

  5. Caller

    And if I am not home?

  6. Agent

    The carrier leaves a card and retries the next day. I can also switch it to a pickup point.

Current cost

Every missed call has a price. Here is the bill.

Three losses that show up on no statement, and land every month all the same.

Seasonal peaks

Black Friday, sales, holidays: volume triples and customer service blows up in three days.

Repetitive tracking calls

Seven calls in ten ask the same question: where is my order.

Baskets abandoned on the phone

A customer who does not get an answer in thirty seconds does not call back, they cancel.

Scope

6 jobs off your plate from day one.

Every line is configurable: your wording, your rules, your limits.

  • Gives order status from your reference
  • Covers stock, sizes, colours and restock dates
  • Explains the returns process and triggers the label
  • Handles address and delivery method changes
  • Hands sensitive cases to an adviser
  • Absorbs peaks with no cap on concurrent lines
70%
of calls resolved with no human involvement
3x
volume absorbed during peaks
< 2 s
to answer, even mid-campaign
Nearby trades

The same agent, tuned for another trade.

Complaints & mediationAn angry customer gets a case file, not a queue.
See all use cases

This agent can carry your name this week.

We start from this scenario and add your hours, your services and the way you speak. You are live in a few days.

Talk to an expert
See pricing
FAQ

What teams ask before we connect the line.

Does it connect to my online store?

It reads order status and stock from the source you connect, and only relays the fields you authorise.

Can it issue a refund?

It opens the request and applies your policy. The refund itself stays subject to your approval, above the threshold you set.

How many simultaneous calls can it take?

There is no queue: every caller gets a line, including during a traffic spike.