An unhappy customer reaches someone, not twelve minutes of hold music.
A real call, no signup. Microphone required.
The Bookivox voice agent takes the complaint, lets the customer speak, collects the facts in order and opens a complete case. Your mediators pick it up with every document in place.
- Instant answer
- Structured case
- Mediator escalation
What your callers hear, word for word.
A typical call for the trade, written with your words, your services and your rules.
- Caller
I've been waiting three weeks for a refund!
- Agent
I understand, three weeks is a long time. Let me take your case right now.
- Caller
Order FR-71330, item returned on the 4th.
- Agent
The return is logged as received. The refund is stuck at approval.
- Caller
And so?
- Agent
I'm marking the case priority and a mediator will call you before 17:00 today.
Every missed call has a price. Here is the bill.
Three losses that show up on no statement, and land every month all the same.
The wait that makes it worse
Twelve minutes of hold music turns a manageable dispute into a one-star review.
Incomplete case files
A mediator who has to call back for the reference loses two days and the customer’s trust.
Disputes escalating too late
Without early detection, a case ends up with the official mediator or on social media.
6 jobs off your plate from day one.
Every line is configurable: your wording, your rules, your limits.
- Picks up immediately, with no queue
- Lets the customer set out the facts uninterrupted
- Collects reference, dates, amounts and announced evidence
- Restates the dispute and has the customer confirm the summary
- Applies your automatic goodwill gestures below threshold
- Escalates to a human mediator on your severity criteria
This agent can carry your name this week.
We start from this scenario and add your hours, your services and the way you speak. You are live in a few days.
What teams ask before we connect the line.
Can a voice agent handle an angry customer?
It does not argue or justify: it acknowledges the problem, gathers the facts and commits to a callback. That is what the customer wants first.
Can it grant a goodwill gesture?
Within the limits you set: maximum amount, eligible reasons, frequency per customer. Beyond that it always escalates.
Is the case file usable legally?
Every call produces a timestamped summary of the declared facts, retained for the period you configure.