A flawless duty desk at any hour, without waking the on-call team.
A real call, no signup. Microphone required.
Premium residences, private concierge firms, high-end rentals: the Bookivox voice agent greets in the register you defined, handles routine requests and wakes the on-call team only when it is warranted.
- 24/7 duty desk
- Bespoke register
- Controlled escalation
What your callers hear, word for word.
A typical call for the trade, written with your words, your services and your rules.
- Caller
Good evening, I've just arrived and the heating won't start.
- Agent
I'm sorry about that. The thermostat is in the hallway on the right: hold the button for three seconds.
- Caller
Nothing happens.
- Agent
I'm alerting the technical on-call now. You're in apartment 4B, correct?
- Caller
Yes.
- Agent
A technician will call you within ten minutes. I remain reachable.
Every missed call has a price. Here is the bill.
Three losses that show up on no statement, and land every month all the same.
Night calls
A premium client who hits voicemail at 11pm does not come back, and tells people.
On-call staff woken for nothing
Half the night calls are questions about codes, hours or access.
A register that drifts
Depending on who picks up, the experience differs — and that experience is what you sell.
6 jobs off your plate from day one.
Every line is configurable: your wording, your rules, your limits.
- Greets with your house script, register and phrasing
- Covers access codes, hours, equipment and included services
- Takes service requests and passes them on formatted
- Escalates to on-call against your severity criteria
- Logs every call in a timestamped journal
- Switches between English and French to suit the caller
This agent can carry your name this week.
We start from this scenario and add your hours, your services and the way you speak. You are live in a few days.
What teams ask before we connect the line.
Can the register match our positioning?
The script, the level of language and the greeting are written entirely by you. The agent does not step outside that frame.
How is escalation to a human decided?
You define what warrants calling the on-call team. Below that threshold, the agent handles and logs it.
Does it manage several residences?
Each address carries its own codes, equipment and suppliers, and the agent identifies the site at the start of the call.